Placing an order with Sephora is usually an exciting experience, but what if you’ve changed your mind or made an error and need to cancel it? The good news is that canceling your Sephora order can be a straightforward process if you know how to do it. In this guide, we’ll walk you through the steps to cancel your Sephora order, whether it’s before or after it has shipped, and provide you with essential tips to make the process as smooth as possible.
Canceling Before vs. After Shipping
Before we dive into the specifics, it’s crucial to understand the key difference between canceling your Sephora order before and after it has shipped.
- Before Shipping: If you decide to cancel your order before it ships, you have a window of opportunity. Sephora allows you to cancel orders within one hour of placing them. If you’re within this timeframe, you can follow the steps below to cancel your order.
- After Shipping: Once your order has shipped, you can’t cancel it. However, Sephora offers alternative solutions such as returns or exchanges, which we’ll explore later in this guide.
How to Cancel Your Sephora Order
1. Log Into Your Sephora Account
1. Begin by visiting the Sephora website and logging into your account using the email address and password associated with your account.
2. Once logged in, click on the “My Account” tab and then select “Orders” to view your past orders.
3. Locate the order you want to cancel and click on the “Cancel Order” button. To double-check that your order was successfully canceled, head to the “Order History” section at the bottom of the page and verify that it’s marked as “Canceled.”
2. Contact Sephora’s Customer Service
If you face any difficulties or have specific inquiries about your order, it’s a good idea to reach out to Sephora’s Customer Service. You can do this in several ways:
1. Online Form: You can fill out an online form available on Sephora’s website under “Order Inquiries.” Provide as much information as possible about the order you wish to cancel, including your order number, shipping city, item name, and ID number.
2. Social Media: Sephora is active on social media platforms like Facebook, Twitter, and Instagram. Reach out to them via direct messages and explain your situation. If relevant, attach a photo of your order. Typically, you can expect a response within 24 hours.
3. Phone: For the fastest and most direct assistance, consider calling Sephora’s Customer Service at 1-877-SEPHORA (1-877-737-4672). They are available from 8 am to midnight EST on weekdays and from 10 am to 9 pm EST on weekends. When prompted for the type of help you need, select “Order Inquiry/Cancel Order” and explain why you want to cancel your order.
3. Alternatives to Canceling an Order
If for some reason you cannot or do not wish to cancel your order, Sephora offers a few alternatives that might suit your needs:
1. Return the Item: You have the option to initiate a return within 60 days of the order date. Keep in mind that original and return shipping fees are non-refundable.
2. Exchange the Item: Within 60 days of purchase, you can exchange an item in-store or online for merchandise of equal or lesser value. Online exchanges require the item to be unused and in its original packaging with all accessories included.
3. Receive Store Credit: If you prefer store credit over cash or a store refund, contact customer service at 1-877-737-4672.
What is Sephora’s Cancellation Policy
While canceling a Sephora order is relatively straightforward, it’s essential to be aware of their policy before initiating the process:
1. Time: Sephora accepts cancelation requests if made within one hour of placing the order. If more time has elapsed, Sephora may not be able to cancel your order.
2. Refunds: If your order has already shipped, cancelation is not possible. In this case, you can return the items within 60 days of receiving them. Refunds will be issued in the same form of payment used for the purchase. Please note that this policy applies to all U.S. orders, with the exception of orders placed using PayPal, which are subject to different regulations.
3. Exceptions: Some items may not be eligible for return or cancelation, including clearance items, personalized items, and gift cards. If you are unsure about a specific order, you can contact Sephora’s customer service team to confirm its eligibility for cancelation.
Final Words
In conclusion, canceling your Sephora order is a manageable process as long as you’re within the one-hour timeframe for canceling orders that haven’t shipped. Additionally, understanding Sephora’s cancelation policy and the alternatives available will help you make informed decisions if you need to change your order for any reason. So, whether you’ve changed your mind or made an error,
