Have you ever placed an order on the Chipotle app only to change your mind later? No worries, canceling your order is a straightforward process. Here’s a quick answer followed by a comprehensive guide.
Whether it’s due to changes in plans or other considerations, the cancellation process helps customers with the ability to make informed decisions.
How To Cancel Order on the Chipotle App
If you’re unsure how to cancel an order on the Chipotle app, this step-by-step guide will walk you through the process.
Method #1: Contacting the Support Team
To cancel your order on the Chipotle app, follow these steps:
- Swipe up from the bottom of your phone to access all the apps.
- Launch the Chipotle app.
- Log in using your credentials.
- Search for the contact details of the support team within the Chipotle app or check the confirmation email you received after placing your order. You can also reach Chipotle at privacy@chipotle.com.
- Call the support team and request the cancellation of your order.
Important: You can cancel your order at least 20 minutes before the pickup time without any charges. However, late cancellations may incur a fee.
Method #2: Submitting a Request
If you’ve already placed your order on the Chipotle app, you can still cancel it by following these steps:
Step #1: Open Contact Support
1. Launch a browser on your phone and visit the Chipotle website.
2. Scroll down to the bottom and tap “Contact Support.”
3. Select “Customer Support” on the next page.
4. Tap “TELL US ABOUT IT.”
Step #2: Cancel the Order
- On the following page, choose the “In-Restaurant Order Issue or Experience” option.
- Then, select “Online Order Issue.” A “Message us” box will appear, allowing you to start a conversation with Chipotle’s customer support.
Now, you can request that the Chipotle support team cancel your order.
How To Take Refunds From Chipotle
If you’re not satisfied with your food from the Chipotle app, you can request a refund with these steps:
- Open the Chipotle website on your phone and tap “Contact Support.”
- Choose the “Customer Support” option again and tap “TELL US ABOUT IT.”
- Select “In-Restaurant Order Issue or Experience.”
- Then, choose “Something else.”
- Enter your details, request a refund, and attach an image of your receipt for reference.
Instead of sending refund requests from the Chipotle app, you can also reach out to them by phone or email. Typically, refunds are processed within a day for canceled orders. However, refunds for returned goods may take up to 15 days.
Also, read the guide on Ways to Cancel Papa John’s Order
Summary
In this guide, we’ve covered how to cancel an order on the Chipotle app by contacting customer support or submitting an online request. We’ve also discussed how to request a refund and the supported payment methods on the Chipotle app. Additionally, we’ve shared a method for hiding your order history.
With this information, you should be well-equipped to manage your orders conveniently on the Chipotle app.
